Terms of trade
Terms and conditions for By Falengreen
8320 Maarslet TEL: +4540929862 CVR: 36428414
By Falengreen receives online payments with Dankort, Visa / Dankort, Visa, Mastercard, Mobilepay Online, ViaBill, Visa Electron.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.
All amounts on the website include VAT. The website uses the following currencies for pricing: Denmark - Kroner (DKK)
By Falengreen uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and can not be read by other outsiders.
By Falengreen's own website also uses encryption with SSL protocol.
The delivery time for your order is 1-3 days.
By Falengreen ships goods with the following: GLS - Business, GLS - Private
The freight is calculated based on weight.
You will be able to choose between having the package sent "without delivery" or "with delivery".
You will always receive a track and trace number so you can track your package, from our warehouse and home to you.
Right of withdrawal
There is a 14-day full right of return on items purchased on the website unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered. You will bear any return costs yourself.
Requests for cancellation must be notified to us no later than 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal.
Requests for the use of the right of withdrawal must be sent by email firstname.lastname@example.org. The notice must clearly state your wish to exercise the right of withdrawal.
2 year warranty according to current sales law
The condition of the item upon return
You are liable for the deterioration of the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and function. This means that you must try the item in the same way as if you were shopping in a physical store.
If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. It is up to By Falengreen to assess the condition of the item.
We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.
In order for you to enter into an agreement with By Falengreen, we need the following information:. Name
. Phone number
. Email address
We register your personal information for the purpose of being able to deliver the item to you.
The personal information is registered with By Falengreen and stored for up to five years, after which the information is deleted.
When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and employees of By Falengreen have access to the information that is registered about you. The data responsible for By Falengreen is: Dorte
We do not store and transmit customer information encrypted.
As registered with By Falengreen, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to email@example.com.
At www.byfalengreen.dk cookies are used for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you.
We use a log statistic on www.byfalengreen.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left, etc.
The log statistics are only used for the purpose of optimizing By Falengreen's website.
Read more about your protection as a consumer when you buy via a PensoPay payment solution:
Opportunities for appeal
Complaints about products can be sent to:
The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35 2500 Valby www.forbrug.dk
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.
In the event of a complaint, our email address must be stated: firstname.lastname@example.org and the website where you purchased the item.