Privacy policy

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with By Falengreen, we need the following information: . Name
. Address
. Phone number

. Email address
We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with By Falengreen and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and the employees of By Falengreen have access to the information registered about you. The data controller in By Falengreen is: Dorte
We do not store and transmit customer information encrypted.

As registered with By Falengreen, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to mail@byfalengreen.dk .

Cookies

At www.byfalengreen.dk, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy .

Log statistics

We use log statistics on www.byfalengreen.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.

The log statistics are only used for the purpose of optimizing By Falengreen's website.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:

https://pensopay.com/more/consumer protection/

Appeal options

Complaints about products can be sent to:

The Danish Competition and Consumer Authority

Carl Jacobsens Vej 35 2500 Valby www.forbrug.dk

For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.

ec.europa.eu

In the event of a complaint, our email address must be stated: mail@byfalengreen.dk as well as the website on which you purchased the item.